Non- Payment of Taruner Swapna Sathi

My son Atreyo Mukherjee, student of Patha Bhavan has not received Taruner Swapna Sathi grant and we are waiting since a year. He has passed Madhyamik Examination in 2024 and his father has expired in the same year. I need your assistance as to why all students have received the same except my son. The bank manager wishes to talk with the source from which the amount gets credited but am clueless about it. Waiting eagerly for your response.