Since 2 years my grandmother didn't getting her pension

Dear sir , madam... It's been 2 years my grandmother didn't getting her pension and she's been applying everywhere no one is responding and everyone saying you will get soon and its been 2 years and above and some people even took bribe from us no one responding so please I request you to look into this And we are from Telangana state and peddapally district and Ramagundam mandal and our city is Godavarikhani so I kindly request higher officials to please do anything so my grandmother can get her pension....